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SUMMER CAMP - Terms & Conditions

Definitions

Arrival date: the arrival date specified in the booking confirmation or such other date as may be applicable by reference to these conditions.
Booking: the reservation made by you and accepted by us in accordance with these conditions and as set out in the booking confirmation:
Child/children: the person(s) for whom the booking is made.
Deposit: any deposits to be paid by you.
Visit: your visit details of which are set out in the booking confirmation or otherwise agreed in writing by us.
Our/we/us:
Walesby Forest, Brake Road, Walesby, Newark, Notts. NG22 9NG
Payment dates: unless otherwise agreed in writing: fees should be paid at the time of booking.

Conditions applicable

the conditions shall apply to the contract to the exclusion of all other terms & conditions.
any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other documentation issued by us shall be subject to correction without any liability on our part unless such correction materially affects your rights and obligations to your detriment in which case you shall be entitled to cancel the contract without liability within 14 days of receipt of the notice of such correction. In the event of cancellation in such circumstances you shall be entitled to a refund of any sums paid (except in respect of any services provided).
the details published in various brochures and leaflets are compiled from up-to-date and accurate information available at the time of going to press (the print date appearing in each brochure or leaflet).
nothing in these conditions is intended to nor shall affect your statutory rights.

Booking procedures

no booking confirmation shall be binding on us until returned to us by you within any period prescribed by us and we have received payment in full in cleared funds of any deposit or other payments due.
provisional bookings will be held at our discretion and we shall not be liable in the event we are unable or unwilling to provide a booking confirmation which incorporates your preferred dates.
you shall not be entitled to make any alteration to any documentation issued by us. Any alteration required to any booking confirmation prior to any booking being made should be notified to us as soon as possible and in the event we are able to satisfy your requirements we shall send to you a revised booking confirmation.

Changes and cancellations

if you wish to change your booking we will endeavour to make such changes you may request but it may not always be possible. Any request for changes to the booking may be made either in writing or by telephoning the admin team on 01623 860202
we reserve the right to make changes to the booking which are required to conform with any applicable safety or other statutory requirements or which are not of a material nature.
itineraries and programmes are subject to alteration due to weather or operational factors beyond our control and we reserve the right to substitute alternative facilities or services of reasonably equal or better standard without prior notice or liability and without any alteration to the booking price.
material changes may be necessary by reasons for prevailing weather conditions, operational considerations and matters beyond our control (including force majeure).

Your responsibilities

participation in activities requires individuals to be in good health and have a reasonable basic level of fitness. All individuals taking part in activities in water must be able to swim at least 25 metres unaided.
children will be required to ensure that their behaviour is compatible with the orderly conduct of activities and children are required at all times to follow the verbal and/or written instructions of our staff or notices.
you and your child must take all appropriate measures for the protection and security of any valuables baggage or other personal possessions.
you and your child shall at all times take such precautions as shall be necessary and/or as may be reasonably required by us to prevent or restrict the spread of infectious or contagious diseases e.g., chicken pox, gastro enteritis. In particular (and without limitation) you are required to advise us if your child has suffered from or been in contact with other persons or animals suffering from infectious or contagious diseases representing any threat to human health within the period of 4 weeks prior to the arrival date.
where you advise us that your child has suffered from or been in contact with others suffering from infectious or contagious diseases we shall be entitled to cancel the booking of the child.
we reserve the right to decline to accept or cancel any booking or exclude any child at any time prior to or during the visit if in our reasonable opinion the behaviour of that child is or may be disruptive dangerous annoying or incompatible with the general enjoyment of other visitors. Behaviour deemed inappropriate may include but is not limited to:

• leaving the site unless accompanied by a member of our staff;
• threatening behaviour including offensive or insulting language to other visitors or our staff;
• suspected involvement with illegal drugs;
• smoking by under 16’s or smoking outside of designated areas;
• entering accommodation used by the opposite sex or fostering an inappropriate relationship with another visitor;
• wilfully leaving allocated accommodation blocks without good reason after lights out;
• theft vandalism or illegal activities;
• inappropriate behaviour;
• bullying (in any form) which adversely affects the enjoyment of other visitors.
Where we exercise our rights under this clause you must arrange for your child to be collected within 24 hours of our notifying you. Any additional costs so incurred shall be entirely your responsibility and you shall reimburse any costs reasonably incurred by us in connection with the exclusion of your child (to include costs of arranging alternative care and/or transportation).
it is your responsibility to inform us at the time of booking or as soon as you become aware of any actual or anticipated disabilities social or behavioural problems or circumstances (including details of past experiences) affecting your child where such problems or circumstances may affect your child’s stay or the stay of other visitors. This may include but is not limited to mobility or medical problems diagnosed conditions such as ADHD or Aspergers syndrome past difficulties experienced such as being excluded from school or extended periods being cared for away from parents. If we believe that we need to make reasonable adjustments to our usual programme or pastoral care arrangements of a child we will carefully consider matters with reference to social compatibility physical access successful participation and health and safety. All information provided will be treated sensitively and confidentially. We are committed to making our visits accessible to as many guests as possible but upon occasion may recommend a day camp visit in place of a residential stay and very occasionally we may not be able to provide the service required. Where such information is provided to us promptly and as required under these conditions and we cancel any booking made you shall be entitled to a full refund of any deposit or in respect of the affected part of the booking as the case may be.
on request you shall provide us with written confirmation from your child’s general practitioner confirming the suitability of the visit for your child with particular reference to such considerations as physical access successful participation and health and safety.
we reserve the right to exclude any child or cancel the booking for any child at any time prior to or during the visit if we in our absolute discretion have reason to believe that important information has not been provided to us. In such circumstances cancellation charges shall be payable as set out at clause 4.
if any problem is experienced during the visit the matter should be immediately reported to the camp director to allow us the opportunity to rectify any problem raised. If it is not resolved you should write to us within 28 days of the departure date and we will endeavour to find a satisfactory solution.
where we provide transportation as part of the visit you and/or your child shall abide by the travel rules and policies applicable from time to time the current details of which are available on request & on-line at www.walesbyforest.org.uk.

Data protection

Personal information requested at the time of and immediately subsequent to booking is held on computer and we use this information in connection with providing the visit. We take full responsibility for ensuring that proper security measures are in place to protect such information. To process your booking and provide the visit we shall provide this information to our employees agents sub-contractors franchisees and suppliers or to such other third parties as is otherwise required by law.

Liability

our liability (except in respect of death or personal injury caused by our negligence or that of our employees or agents which is not limited or excluded by these conditions) for any delay in performing or any failure to perform any of our obligations in relation to the booking shall be limited to a maximum of twice the cost of the visit.
we accept responsibility for death injury or illness caused by the negligent acts and/or omission of our employees or agents or suppliers and sub-contractors whilst acting within the scope of or in the course of their employment in the provision of the visit.

10. Force majeure

We shall not be liable for any delay in performing or failure to perform any obligation or alterations and cancellations due to any cause beyond our reasonable control including strikes lock-outs labour disputes act of god war riot civil commotion terrorism malicious damage threats to safety compliance with any law or govern-mental order rule regulation or direction accident environmental contamination pandemic outbreak of disease breakdown of plant or machinery fire flood storm difficulty or increased expense in obtaining workmen materials goods or raw materials in connection with the performance of this agreement.

11. Photography

Copyright in all photographic images used in this brochure belongs to us. No reproduction of such images or any part of this brochure shall be made without our prior written permission. Please inform us in writing if you do not wish for your child to be photographed, as digital images of children may be used in future marketing materials.


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SUMMER CAMP - Terms & Conditions Definitions Arrival date: the arrival date specified in the booking confirmation or such other date as may be applicable by reference to these conditions. Booking: the reservation made by you and accepted by us in accordance with these conditions and as set out in the booking confirmation: Child/children: the person(s) for whom the booking is made. Deposit: any deposits to be paid by you. Visit: your visit details of which are set out in the booking confirmation or otherwise agreed in writing by us. Our/we/us: Walesby Forest, Brake Road, Walesby, Newark, Notts. NG22 9NG Payment dates: unless otherwise agreed in writing: fees should be paid at the time of booking. Conditions applicable the conditions shall apply to the contract to the exclusion of all other terms & conditions. any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other documentation issued by us shall be subject to correction without any liability on our part unless such correction materially affects your rights and obligations to your detriment in which case you shall be entitled to cancel the contract without liability within 14 days of receipt of the notice of such correction. In the event of cancellation in such circumstances you shall be entitled to a refund of any sums paid (except in respect of any services provided). the details published in various brochures and leaflets are compiled from up-to-date and accurate information available at the time of going to press (the print date appearing in each brochure or leaflet). nothing in these conditions is intended to nor shall affect your statutory rights. Booking procedures no booking confirmation shall be binding on us until returned to us by you within any period prescribed by us and we have received payment in full in cleared funds of any deposit or other payments due. provisional bookings will be held at our discretion and we shall not be liable in the event we are unable or unwilling to provide a booking confirmation which incorporates your preferred dates. you shall not be entitled to make any alteration to any documentation issued by us. Any alteration required to any booking confirmation prior to any booking being made should be notified to us as soon as possible and in the event we are able to satisfy your requirements we shall send to you a revised booking confirmation. Changes and cancellations if you wish to change your booking we will endeavour to make such changes you may request but it may not always be possible. Any request for changes to the booking may be made either in writing or by telephoning the admin team on 01623 860202 we reserve the right to make changes to the booking which are required to conform with any applicable safety or other statutory requirements or which are not of a material nature. itineraries and programmes are subject to alteration due to weather or operational factors beyond our control and we reserve the right to substitute alternative facilities or services of reasonably equal or better standard without prior notice or liability and without any alteration to the booking price. material changes may be necessary by reasons for prevailing weather conditions, operational considerations and matters beyond our control (including force majeure). Your responsibilities participation in activities requires individuals to be in good health and have a reasonable basic level of fitness. All individuals taking part in activities in water must be able to swim at least 25 metres unaided. children will be required to ensure that their behaviour is compatible with the orderly conduct of activities and children are required at all times to follow the verbal and/or written instructions of our staff or notices. you and your child must take all appropriate measures for the protection and security of any valuables baggage or other personal possessions. you and your child shall at all times take such precautions as shall be necessary and/or as may be reasonably required by us to prevent or restrict the spread of infectious or contagious diseases e.g., chicken pox, gastro enteritis. In particular (and without limitation) you are required to advise us if your child has suffered from or been in contact with other persons or animals suffering from infectious or contagious diseases representing any threat to human health within the period of 4 weeks prior to the arrival date. where you advise us that your child has suffered from or been in contact with others suffering from infectious or contagious diseases we shall be entitled to cancel the booking of the child. we reserve the right to decline to accept or cancel any booking or exclude any child at any time prior to or during the visit if in our reasonable opinion the behaviour of that child is or may be disruptive dangerous annoying or incompatible with the general enjoyment of other visitors. Behaviour deemed inappropriate may include but is not limited to: • leaving the site unless accompanied by a member of our staff; • threatening behaviour including offensive or insulting language to other visitors or our staff; • suspected involvement with illegal drugs; • smoking by under 16’s or smoking outside of designated areas; • entering accommodation used by the opposite sex or fostering an inappropriate relationship with another visitor; • wilfully leaving allocated accommodation blocks without good reason after lights out; • theft vandalism or illegal activities; • inappropriate behaviour; • bullying (in any form) which adversely affects the enjoyment of other visitors. Where we exercise our rights under this clause you must arrange for your child to be collected within 24 hours of our notifying you. Any additional costs so incurred shall be entirely your responsibility and you shall reimburse any costs reasonably incurred by us in connection with the exclusion of your child (to include costs of arranging alternative care and/or transportation). it is your responsibility to inform us at the time of booking or as soon as you become aware of any actual or anticipated disabilities social or behavioural problems or circumstances (including details of past experiences) affecting your child where such problems or circumstances may affect your child’s stay or the stay of other visitors. This may include but is not limited to mobility or medical problems diagnosed conditions such as ADHD or Aspergers syndrome past difficulties experienced such as being excluded from school or extended periods being cared for away from parents. If we believe that we need to make reasonable adjustments to our usual programme or pastoral care arrangements of a child we will carefully consider matters with reference to social compatibility physical access successful participation and health and safety. All information provided will be treated sensitively and confidentially. We are committed to making our visits accessible to as many guests as possible but upon occasion may recommend a day camp visit in place of a residential stay and very occasionally we may not be able to provide the service required. Where such information is provided to us promptly and as required under these conditions and we cancel any booking made you shall be entitled to a full refund of any deposit or in respect of the affected part of the booking as the case may be. on request you shall provide us with written confirmation from your child’s general practitioner confirming the suitability of the visit for your child with particular reference to such considerations as physical access successful participation and health and safety. we reserve the right to exclude any child or cancel the booking for any child at any time prior to or during the visit if we in our absolute discretion have reason to believe that important information has not been provided to us. In such circumstances cancellation charges shall be payable as set out at clause 4. if any problem is experienced during the visit the matter should be immediately reported to the camp director to allow us the opportunity to rectify any problem raised. If it is not resolved you should write to us within 28 days of the departure date and we will endeavour to find a satisfactory solution. where we provide transportation as part of the visit you and/or your child shall abide by the travel rules and policies applicable from time to time the current details of which are available on request & on-line at www.walesbyforest.org.uk. Data protection Personal information requested at the time of and immediately subsequent to booking is held on computer and we use this information in connection with providing the visit. We take full responsibility for ensuring that proper security measures are in place to protect such information. To process your booking and provide the visit we shall provide this information to our employees agents sub-contractors franchisees and suppliers or to such other third parties as is otherwise required by law. Liability our liability (except in respect of death or personal injury caused by our negligence or that of our employees or agents which is not limited or excluded by these conditions) for any delay in performing or any failure to perform any of our obligations in relation to the booking shall be limited to a maximum of twice the cost of the visit. we accept responsibility for death injury or illness caused by the negligent acts and/or omission of our employees or agents or suppliers and sub-contractors whilst acting within the scope of or in the course of their employment in the provision of the visit. 10. Force majeure We shall not be liable for any delay in performing or failure to perform any obligation or alterations and cancellations due to any cause beyond our reasonable control including strikes lock-outs labour disputes act of god war riot civil commotion terrorism malicious damage threats to safety compliance with any law or govern-mental order rule regulation or direction accident environmental contamination pandemic outbreak of disease breakdown of plant or machinery fire flood storm difficulty or increased expense in obtaining workmen materials goods or raw materials in connection with the performance of this agreement. 11. Photography Copyright in all photographic images used in this brochure belongs to us. No reproduction of such images or any part of this brochure shall be made without our prior written permission. Please inform us in writing if you do not wish for your child to be photographed, as digital images of children may be used in future marketing materials. Top